Right of Withdrawal
You have the right to cancel your order within 14 days after receiving the products without giving any reason. The withdrawal period expires 14 days after the day you, or a third party designated by you (other than the carrier), physically receive the products.
To exercise your right of withdrawal, please inform us clearly of your decision to cancel the contract. You may use the model withdrawal form provided, but you are not obligated to do so. You can notify us via letter or email.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from the contract, we will reimburse all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
We will make the reimbursement without undue delay, and not later than:
- 14 days after the day we receive back from you any goods supplied, or
- (if earlier) 14 days after the day you provide evidence that you have returned the goods, or
- If there were no goods supplied, 14 days after the day on which we are informed about your decision to withdraw from this contract.
We will reimburse you using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Sealed goods which are not suitable for return due to health protection or hygiene reasons and where the seal has been broken after delivery, such as bongs, pipes, and similar products.
- Perishable goods such as magic truffles and grow kits, where returns are not possible due to their nature. If you are dissatisfied with a perishable item, please contact our customer service for assistance.